DWP Postal Addresses

The DWP is modernising how it receives and processes post by gradually transforming the department’s paper led system to a modern, digital solution. This transformation has resulted in changes to office postal addresses and new details are provided to ensure that any correspondence is correctly addressed.

Selecting the correct correspondence address for offices using the service There are two annexes showing details of office addresses.

Annex A contains details of the most recent offices transferring to this modernised service, scheduled from November 2015 to Summer 2016. Please use their new address on/after the “from date” shown within the annex. The following businesses are involved:

• Compensation Recovery Unit (CRU),

• Disability Living Allowance 65+ (DLA65+),

• Employment Support Allowance (ESA),

• Fraud and Error Service (FES),

• Social Fund (SF).

More offices will be added to the annex as they approach their rollout date.

Annex B includes the addresses of those offices which have already transferred to the service from August 2013 to Spring 2015. Please use the “current MOU address” details shown in the annex. There will be no postal changes for offices that are not shown within either Annex A, or Annex B, so please continue to use their current address. Postal Diversions and Business Reply Envelopes (BREs) All external partners, including Local Authorities, should ensure that they are using the appropriate BREs for those offices using the service. These can be obtained via the business as usual route way. 

The BRE process does not apply to the Compensation Recovery Unit, refer to Annex A for the new postal address. Further information about the service DWP has a service for opening, scanning and indexing post on its receipt. Processing staff are then notified when a scanned image is available for action. The scanning service provides efficiencies to the Department, as well as customers, for example:

• documents are traced and processed more quickly August 2016

• certificates, wage slips and other valuable documents are returned to customers on the day of receipt

• scanned images cannot be altered, ensuring that documents cannot be tampered with, or information lost. All business units within the Pensions Directorate, Universal Credit and Personal Independence Payment, amongst others, are benefiting from the service provided by Mail Opening Units in Kidderminster and Telford.

Offices using this service have a Wolverhampton postal address. In addition to the scanning and indexing facility, the mail units are also providing a hard copy post opening and distribution service for the residual DWP business areas, some of which are currently transferring to the scanning process.

Addresses are below if you need them: