Put It in Writing

ABC Advice: We cannot stress the importance of putting matters in writing when dealing with all government departments including of course the DWP. We are coming across situations where government departments are leaving address and telephone numbers off letterheads in a bid to either stop people telephoning or writing in.

We advise all DLA Claimants being assessed for PIP, for example, to refuse to take part in telephone interviews and to insist on written correspondence.

The current behaviour of governmental organisations removing important contact details is frustrating. This is a matter we are bringing to the attention of the Work & Pensions Select Committee.

The Work & Pensions Select Committtee is made up of: