Those On Low Incomes Losing Their Broadband Connections and Their Connection to Society Say Citizens Advice

More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found.

This comes at a time when people are more reliant on broadband to work, teach their children and order essentials.

Citizens Advice found that during the first lockdown, certain groups, including people with children, disabled people, people from Black, Asian or ethnic minority backgrounds, those who were shielding and young people were particularly struggling with their broadband bill.

It also found broadband customers in receipt of low-income benefits such as Universal Credit were almost twice as likely to struggle to pay their bill as other customers. 

Towards the end of last year, an estimated 2.3 million people had fallen behind on their broadband bill, according to the charity.

In December, regulator Ofcom found that if households were paying the average £37 a month for landline and broadband, this would take around four times the proportion of a low-income household’s budget, compared to an average household. 

It “strongly urged” all providers to consider offering cheaper tariffs for those on a low income or who are struggling financially.  

Citizens Advice is calling on the government and Ofcom to fast-track these plans by making it compulsory for all providers to offer affordable tariffs to people on low-income benefits. Only three of the largest 13 firms currently offer these tariffs.

Image: Colchester MP and DWP minister Will Quince. 

ABC Note: The ABC argued to our MP Will Quince, a DWP minister some time ago that broadband should be treated as a utility like water, electricity or gas.  Citizens need broadband to look for work and to communicate with family and friends. Broadband is not a luxury. We are concerned that many people on benefits are now so poor they are having to give up broadband and even mobile phone airtime. They are not being simply excluded from job-seeking without this connectivity, they are no longer fully participating members of society.