We Get Asked About The Future of Post Office Accounts

POST OFFICE SERVICES - Via our comments section Brian asks: 

 I am a little bit confused as to whether my state pension will be available at any Post Office using the card system in the future. I am 87 years old and have got used to the PO system. Can you advise, please, whether the present system will come to an end for us old citizens? Best regards. Keep safe. Wear the mask.

We are seeking an answer for Brian, but things are slow going at the moment. Good question from Brian, however, a lot of people use the Post Office to access services. Lets us come back on this if we can; ASAP. 

Another interesting comment comes from Paul.

Case Managers at Basildon now have around 1450 cases each.

Basildon that Paul refers to, is a DWP Benefit Delivery Center. Research has shown in sales as an example that an average salesman can manage 450 prospects. Once you get higher than that figure people get neglected. Of course, customer relationship management systems make things easier, but there are still only so many hours in the day. The DWP reduced their headcount, 19,000 odd people post-pandemic from memory and they closed 10% of their offices. The DWP has had to hastily recruit and train an army of work coaches to cope. 

Nine thousand new Work Coaches across the UK by the end of March 2021 are being recruited. Alas, there's not a lot of work going to be about by March the way that large firms are collapsing such as Debenhams today. 

ABC Note: We have been in contact with the Post Office media team and we should be back with an answer shortly as soon as we contact the inderviduals working on this issue. 

Image: UK Post Offices familiar branding.

Some Post Office news regarding ATM machines:

The Post Office has announced a £16 million investment that will see it own and operate around 1,400 free to use cash ATMs and become a member of the LINK network.

The Post Office ATMs are currently owned and operated by the Bank of Ireland. Towards the end of 2021 the first ATM will be migrated to the Post Office estate, with all ATMs transferring by the end of March 2022. A subsequent ATM replacement programme will be undertaken, so that all ATMs are replaced with new devices that have the latest cash dispensing technology and security measures. This programme should be completed by mid-2023. Post Office will also become a member of the LINK ATM network.

• £16 million investment over four years sees Post Office own and operate around 1,400 free to use ATMs across UK.
• One of the largest investment programmes in the ATM market by any organisation or company for over a decade and significant demonstration of Post Office’s commitment to ensuring anyone who wants cash can get it whichever way is most convenient, including over the counter.
• Post Office ATMs will be amongst the most modern in the market with latest cash dispensing and security technology by mid-2023.
• Post Office retains almost 60 ATMs where nearest alternative free to use ATM is a significant distance away.

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