BUYING ONLINE - We ordered a pack of two 'hotel quality' pillows from eBay and only one pillow turned up. This is difficult because there was no delivery note in the parcel. However, the invoice showed two items.
So we wrote to the trader and complained:
Nasir Amini
32 Hammerton Street
Bradford West Yorkshire BD3 9QQ
However, we had NO response.
So we contacted eBay. Once we found the right area on the website and we chatted with customer services on-line, a refund was offered for the missing pillow. The process was much less stressful than we thought and customer services organised a refund without a fuss. Buying online is risky. Just delivering half the order could see plausibly denial. So overall we're impressed and having bought a mobile phone from eBay previously with no issues, we have had our confidence in eBay restored.
In the meantime, if you are thinking of buying pillows from Mr Amini, you might get a better nights sleep, buying them elsewhere.
We found this website very useful: https://www.thebalancesmb.com/ebay-buyer-complaint-tips-1140309
ABC Comment, have your say below:
Leave a comment
Make sure you enter all the required information, indicated by an asterisk (*). HTML code is not allowed.
Join
FREE
Here
