Rip-off Retailer BrightHouse Has Collapsed

GOOD RIDDANCE - BrightHouse - the biggest rent-to-own operator in the UK - has collapsed, with administrators now attempting to salvage parts of the business. The weekly payment store sells household products to people in financial hardship who are often turned away from traditional lenders.

Customers should continue to make the monthly payments required to keep their household goods, with administrators now acting as the collecting agent.

The company had been struggling after an influx of compensation claims for selling to people who could not repay. 

From the Sun website. Here's how to make a claim according to money blogger DebtCamel:

You'll need to prove that you couldn't afford to take out the loan policy, for example that you couldn't pay your bills or other debts as a result of the agreement.

Look back through your emails, bank statements and credit report for evidence.

You'll need to write a formal complaint letter to the firm explaining how you were irresponsibly lent to and include the evidence.

You'll need to say that it was or is "unaffordable" and ask for a refund of the interest and charges you paid.

Make copies of all of the evidence before sending in case anything happens to them.

Also ask for the policy to be removed from your credit record. 

Wait up to eight weeks to hear back from them. If you're not happy with the answer, or they don't get back to you, contact the Financial Ombudsman.

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