LANDLORDS UPDATE - The Understanding Universal Credit website now includes a Universal Credit Housing queries routeway. This provides guidance on how to resolve landlord queries about Universal Credit, plus links to online information and telephone numbers for specialist support.
In most cases you should attempt to resolve any claim or payment issues with your tenant. It will usually be the case that they can raise and address it through their online Universal Credit journal. If this is not possible or the issue remains unresolved, you can call the Universal Credit Service Centre.
A guide to helping tenants
Landlords are often well placed to help their tenants understand Universal Credit, and this can help ensure that rent is paid on time.
To help private sector landlords respond to tenants’ Universal Credit questions and concerns, DWP has produced a guide to helping tenants with Universal Credit. It’s available on the landlord pages of the Understanding Universal Credit website.
ABC Note: The guide advises on how landlords can reply to common questions from tenants who are applying for, or already claiming, Universal Credit. It includes information, tips and links to help claims run smoothly, including how to arrange managed payments to landlords.
The Undestanding Universal Credit wesite is here: Understanding Universal Credit and the Housing queries routeway here. If the problem cannot be resovlved call here: Universal Credit Service Centre. also useful is helping tenants with Universal Credit. It’s available on the landlord pages of the Understanding Universal Credit website,
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