MANAGED PAYMENTS - Landlords who want to set up a managed payment should first discuss the matter with their tenant, who will have access to their own information on their online account.
Tenants can share the information from their account with their landlord or other representative, if they wish, as this contains information about housing payments made.
The landlord must not:
- request login details from the tenant
- make disclosing login details or allowing access to the tenant’s online account a condition of the tenancy
If more help is needed, the claimant can request this:
- through their journal
- through their work coach
- by contacting the service centre by telephone
ABC Note: There are other guides and we suggest you ask your work coach for more information. Do NOT allow yourself to be pressurized by your landlord to share information.
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