We Want Broadband But Now At Least We Have a Trench

We have been battling to get a landline installed in our new base. We placed an order with Virgin Media on April 2^nd and moved on the 7^th May. We have been waiting months.

There was what is called a wayleave construction issue. Permission was needed to dig a trench, but why so slow to even ask? 

Image: All this to bring you the latest ABC news.

However, on the 23/07/2019 we were awakened to the sound of all kinds of mechanized trench digging kit making an incredible racked.

No warning, no notice, in an area that has children and pets.

Still we may not have broadband yet, but we have a magnificent trench. The roadway leads to a private car park. Had anyone’s car be in the car park, getting it out would have been an issue.  

Our case is with the Centre for Dispute Resolution, the ombudsman. 

ABC Note: If you have issues with an Internet service provider. CISAS (Communications & Internet Ajudication Scheme) is managed independently by Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.

You have to apply to CISAS within 12 months of the date on which you reached deadlock with your communications provider. If your communications provider has never told you that it has reached deadlock with you, you can apply to CISAS once you have waited at least 8 weeks after you first complained to them.

Image: These guys don't hang around. All done in two hours. 

ABC Comment, have your say below: