DWP Offers £100k For Head of User-Centred Design

The Department for Work and Pensions is offering an annual salary of up to £100,000 in its bid to recruit a head of user-centred design.

The post comes with a remit to create and implement standards that promote “innovative end-to-end service design”. This work will support the delivery of what the department describes as a “once-in-a-generation programme of welfare reform”. 

Leading a collective of about 150 designers and researchers, the chosen candidate will also be expected to work with internal and external parties to “drive clarity, alignment of vision, and consistency of approach” in the construction and delivery of services.

The user-centred design chief will also be tasked with helping to “instil a vibrant, open, agile culture and approach, delivering impactful outcomes”. 

Serving as a “visible role model for exemplary service design” will also form part of their brief, as will improving the expertise and diversity of the wider research and design function.

“This significant leadership role and unrivalled challenge provides a unique platform for the head of user centred design to transform the services we deliver, and to visibly improve life outcomes for those we are proud to serve,” the DWP said.

The cut-off for applications is 5.30pm on 22 July. Potential applicants wishing to find out more can ring recruitment firm GatenbySanderson for a “confidential discussion” about the post.

Once a shortlist has been compiled and initial meetings have taken place, final panel interviews are due to be held during the week commencing 9 September.

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