Virgin On A Nervous Breakdown

We have been hit by the gremlins here at the new fabulous ABC headquarters.

Virgin Media was due to install a new landline and broadband setup here at our super new base in Colchester. We gave Virgin a whole months’ notice to prepare (April 2nd) as the roadway outside the property would need to be dug up. This is something called Way-leave, we have since found out. 

Cut the story short-  here we are on the 18^th May in our new base but with no landline or broadband. Virgin claim to be waiting for our property management company to get permission to dig up the private land we occupy and the management company say theyhave revieved no notfication from Virgin at all?

We admire the enthusiasm of Virgin Indian call centre operatives, but can we understand some of them, ‘NO, not likely’ is the answer. The call centre operatives in the Philippines are great at reading off a computer screen, but when I comes to using personal initiative, there is not much of that available either.

Congratulations to the call centre operative that would not put me through to the legal department and claimed I was giving the wrong answers to security questions when I had the answers in writing from Virgin Media in front of me. So that worked out well didn’t it …..!  We will not relay all the story as we have just issued a summons against Virgin Media and we will have our day in Court as they say.

We hope to be back firing on all cylinders but for now we are fighting ‘The Oh Hairy One’ and the rest of them. As the saying goes; ‘if you want a small business, start with a large one’. There broadband speed may be fast but thats more than you can say about the service. 

Simon