Over 57% of Complaints About Councils Upheld by Ombudsman Last Year

Over Half of Investigations Against Councils Upheld Last Year By the Ombudsman. 

The Local Government and Social Care Ombudsman’s annual report has revealed that 57 per cent of the investigations into complaints against councils were upheld last year.

The organisation’s figures show a total of 31,664 complaints and enquiries from the public over the past year, with the Ombudsman making 730 recommendations to improve services for the wider public, almost a fifth more than the year before.

Where the Ombudsman upholds a complaint, it can recommend councils and care providers make changes to avoid the problems highlighted in a case affecting further people. Overall, the Ombudsman made 3,949 recommendations last year, which includes actions to put things right for the individuals that complained.

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