Simple Payment, which allowed people without a bank account to collect benefit or pension payments, was replaced by the Payment Exception Service on 29 March 2018.
Ahead of the introduction of the Payment Exception Service, people using Simple Payment were encouraged to open a bank, building society or credit union account so they could access a wider range of financial services. People who were unable to open an account were transferred to the new service.
People using the Payment Exception Service can continue to collect benefit and pension payments through the PayPoint network.
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