Public Accounts Committee Report Criticizes Concentrix

The Public Accounts Committee has published a scathing report into the mismanagement of the tax credits renewals system which saw thousands of families wrongly stripped of their benefits.

The report concludes that the problems were entirely predictable, but that neither HMRC or contractor Concentrix are prepared to take responsibility.

Liberal Democrat MP and member of the Public Accounts Committee John Pugh commented:

"This whole sorry affair was a disaster from start to finish, but it could have been prevented if the Government had acted sooner.

"Thousands of families were left out of their pocket and struggling to pay their bills through no fault of their own.

"HMRC shelled out millions to Concentrix while people were being failed on an industrial scale.

"It's time for the Government to accept responsibility for what happened and ensure it doesn't happen again."