The Government Is Reviewing 23,000 Concentrix Cases

Concentrix

HMRC scrapped its deal with Concentrix the Company, which was employed to cut fraud and error from the tax credit system, after it was the subject of a series of criticisms, including from the Work and Pensions Committee.

Of the 59,000 times Concentrix attempted to stop payments, 36,000 were appealed and 87% of those had their complaints upheld, MPs said.  

The Government has told the DWP Select Committee that it is now looking again at the other 23,000 cases.

“HMRC will review those cases to establish that decisions made by Concentrix were properly made and communicated to claimants,” it said.

" Frank Field, the Labour MP who chairs the Work and Pensions Committee, said: “The Committee is very pleased that HMRC has accepted our recommendations, which is testament to the work of Parliament on this issue”.

“HMRC was right to fire its contractor, but many of the processes used by Concentrix were the same as those used by HMRC itself”.

These cuts caused a great deal of distress and they have left claimants in debt. This is very welcome news indeed.

Image: Frank Field MP Chair of the DWP Select Committee.