DWP Postal Sites and Jobcentre Plus Contact Details

This document downloadable below lists Department for Work and Pensions (DWP) offices that have new postal addresses, including jobcentres and benefit centres. DWP postal addresses are changing because they are modernising the way they receive and process post.

To contact Jobcentre Plus by phone or find your nearest jobcentre, go to:

To make a new Claim

Call Jobcentre Plus to make a new claim for a benefit.

Jobcentre Plus
Telephone: 0800 055 6688
Textphone: 0800 023 4888 
Welsh language: 0800 012 1888 
Monday to Friday, 8am to 6pm 
Find out about call charges

You can also claim Jobseeker’s Allowance online.

Alternative formats

Call Jobcentre Plus to ask for alternative formats, such as braille, large print or audio CD.

Existing benefit claims

Call the appropriate number for your benefit to:

• discuss a claim you’ve made
• tell the Department for Work and Pensions (DWP) about a change in your circumstances, for example if you start working or your income changes

You’ll need your National Insurance number when you call any of these numbers.

Lines are open Monday to Friday, 8am to 6pm.

Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance

Telephone: 0345 608 8545
Textphone: 0345 608 8551
Welsh language: 0345 600 3018
Find out about call charges

Universal Credit

Telephone: 0345 600 0723
Textphone: 0345 600 0743
Welsh language: 0345 600 3018
Find out about call charges

Social Fund

Telephone: 0345 603 6967
Textphone: 0345 608 8553
Welsh language: 0345 608 8756
Find out about call charges

Maternity Allowance

Telephone: 0345 608 8610
Textphone: 0345 608 8553
Welsh language: 0345 608 8674
Find out about call charges

Bereavement benefits

Telephone: 0345 608 8601
Textphone: 0345 608 8551
Welsh language: 0345 608 8772
Find out about call charges

To change or cancel an appointment

Lines are open Monday to Friday, 8am to 6pm.

Universal Credit appointments

Telephone: 0345 600 0723
Textphone: 0345 600 0743
Welsh language: 0345 600 3018
Find out about call charges

Other appointments

Telephone: 0345 604 3719
Textphone: 0345 608 8551
Welsh language: 0345 604 4248
Find out about call charges

Information courtesy of the DWP

DWP postal sites can be downloaded below: