Policy in Practise have produced this useful UC Roadmap.
More than a million calls to Universal Credit helpline have gone unanswered in the past year.
New figures uncovered by a Labour MP said the sheer number of calls going without answer could mean many claimants were giving up and will not get the support they need.
The roll-out of Universal Credit has been delayed and this latest news is further evidence of a failed system.
Meanwhile the campaign to sack Ester McVey is growing in strength. Click on the image to go to the Campaign on 38 Degrees.
Image: Sack Esther McVey from the recently appointed post as the Department of Work and Pensions secretary.