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DWP Advice for Decision Making: Staff Guide

Saturday 12 December, 2020 Written by Department of Work & Pensions

DWP STAFF GUIDES - Useful information for claimants:

Documents

ADM memo 27/20: The Universal Credit (earned income) amendment regulations 2020

Ref: ADM memo 27/20PDF, 69.2KB, 4 pages

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ADM memo 26/20: Scottish Child Payment

Ref: ADM memo 26/20PDF, 60.4KB, 2 pages

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ADM memo 25/20: ESA coronavirus measures

Ref: ADM memo 25/20PDF, 73.8KB, 5 pages

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ADM memo 24/20: Right to reside – family members and extended family members of British citizens – UC

Ref: ADM memo 24/20PDF, 72.3KB, 4 pages

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ADM memo 23/20: ESA: Failure to attend

Ref: ADM memo 23/20PDF, 73.1KB, 5 pages

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ADM memo 22/20: PIP daily living activity 9 – effect of Supreme Court judgement

Ref: ADM memo 22/20PDF, 417KB, 5 pages

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ADM memo 21/20: ESA: Mandatory reconsideration and pending appeal awards

Ref: ADM memo 21/20PDF, 592KB, 6 pages

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ADM memo 20/20: NHS Test and Trace self-isolation payment

PDF, 115KB, 2 pages

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ADM Memo 19/20: Right to reside: persons of Northern Ireland: family members - UC

Ref: ADM memo 19/20PDF, 684KB, 9 pages

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ADM memo 18/20: UC: reciprocal arrangements with Northern Ireland

Ref: ADM memo 18/20PDF, 516KB, 2 pages

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ADM memo 17/20: Tolley lead cases guidance (revised)

Ref: ADM memeo 17/20PDF, 610KB, 12 pages

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ADM memo 16/20: Universal Credit: Miscellaneous amendments

Ref: ADM memo 16/20PDF, 310KB, 2 pages

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ADM memo 15/20: Universal Credit: Miscellaneous amendments

Ref: ADM memo 15/20PDF, 329KB, 6 pages

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ADM memo 14/20: Universal Credit: Miscellaneous amendments 2020

Ref: ADM memo 14/20PDF, 386KB, 2 pages

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ADM memo 13/20: The social security (income and capital) (miscellaneous amendments) regulations 2020

Ref: ADM memo 13/20PDF, 316KB, 3 pages

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ADM memo 12/20: The Social Fund and social security (clams and payments) (amendment) regulations 2020

Ref: ADM memo 12/20PDF, 307KB, 2 pages

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ADM memo 11/20: HMRC and devolved administration coronavirus schemes and UC

Ref: ADM memo 11/20PDF, 484KB, 4 pages

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ADM memo 10/20: The Universal Credit (coronavirus) (self-employed claimants and reclaims) (amendment) Regulations 2020

Ref: ADM memo 10/20PDF, 42KB, 4 pages

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ADM memo 09/20: Temporary absence abroad for cash sickness benefits

Ref: ADM memo 09/20PDF, 38KB, 3 pages

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ADM memo 08/20: Treatment of coronavirus scheme payments for JSA and ESA

Ref: ADM memo 08/20PDF, 348KB, 3 pages

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ADM memo 07/20: The Troubles permanent disablement payment scheme

Ref: ADM memo 07/20PDF, 42.3KB, 2 pages

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ADM memo 6/20: Parental bereavement leave and pay - consequential amendments to social security benefits

Ref: ADM memo 6/20PDF, 400KB, 3 pages

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ADM memo 5/20: Prisoners on temporary release

Ref: ADM memo 5/20PDF, 58.9KB, 2 pages

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ADM memo 4/20: JSA and UC: Coronavirus further measures

Ref: ADM memo 4/20PDF, 75.6KB, 5 pages

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ADM memo 3/20: Rates for income tax, UC benefit rates and Social Security Contributions from April 2020

Ref: ADM memo 3/20PDF, 108KB, 6 pages

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ADM memo 01/20: Identifying employment/self-employment for the determination of competency for cash sickness benefits

Ref: ADM memo 01/20PDF, 84.3KB, 4 pages

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ADM memo 17/19: PIP daily living activity 3, effect of Upper Tribunal decision

Ref: ADM memo 17/19PDF, 193KB, 9 pages

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ADM memo 16/19: funeral support payments

Ref: ADM memo 16/19PDF, 164KB, 3 pages

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ADM memo 11/19: PIP - effect of recent Court of Appeal decision regarding the Past Presence Test (PPT) and GSL

Ref: ADM memo 11/19PDF, 87KB, 4 pages

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ADM memo 6/19: Rates for Income Tax, Universal Credit benefit rates and social security contributions from April 2019

Ref: ADM memo 6/19PDF, 104KB, 5 pages

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ADM memo 24/18: PIP negative determinations, effect of Upper Tribunal decisions

Ref: ADM memo 24/18PDF, 390KB, 6 pages

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ADM memo 22/18: Universal Credit, miscellaneous amendments

Ref: ADM memo 22/18PDF, 218KB, 4 pages

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ADM memo 16/18: PIP mobility activity 1, effect of Upper Tribunal decision MH v SSWP (PIP) [2016] UKUT 531(AAC)

Ref: ADM memo 16/18PDF, 229KB, 17 pages

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ADM memo 15/18: PIP, the meaning of 'safely', amended version

Ref: ADM memo 15/18PDF, 166KB, 9 pages

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ADM memo 9/18: Housing costs and Social Fund Maternity Grant

Ref: ADM memo 9/18PDF, 152KB, 9 pages

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ADM memo 8/18: Loans for mortgage interest

Ref: ADM memo 8/18PDF, 536KB, 67 pages

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ADM memo 6/18: The Universal Credit (work-related requirements) in work pilot scheme and amendment regs 2015

Ref: ADM memo 6/18PDF, 617KB, 6 pages

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ADM memo 5/18: The application of the Universal Credit (UC) (claims and payments) (Scotland) amendment regs 2017 to the operation of the claims and payments system for UC in relation to Scotland

Ref: ADM memo 5/18PDF, 114KB, 3 pages

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ADM memo 2/18: Universal Credit and ESA, limited capability for work-related activity and substantial risk

Ref: ADM memo 2/18PDF, 263KB, 21 pages

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ADM memo 26/17: The operation of the claims and payments system for UC in relation to Scotland

Ref: ADM memo 26/17PDF, 22.6KB, 5 pages

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ADM summary of changes

PDF, 108KB, 10 pages

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List of abbreviations

PDF, 111KB, 3 pages

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List of statutes and statutory instruments

PDF, 40.1KB, 4 pages

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Chapter A1: Principles of decision making and evidence

PDF, 201KB, 52 pages

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Chapter A2: Claims

PDF, 258KB, 61 pages

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Chapter A3: Revision

PDF, 842KB, 34 pages

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Chapter A4: Supersession, suspension and termination

PDF, 980KB, 58 pages

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Chapter A5: Appeals - Personal Independence Payment, Universal Credit, New Style Employment and Support Allowance, New Style Jobseeker's Allowance

PDF, 393KB, 89 pages

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Chapter A6: Staying

PDF, 26KB, 6 pages

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Annex A – Late application for a mandatory reconsideration (MR)

PDF, 115KB, 3 pages

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Annex B – spare for future use

PDF, 5.67KB, 1 page

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Annex C – Issues for decision by HM Revenue and Customs

PDF, 13.2KB, 1 page

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Annex D – Decisions and determinations that are appealable

PDF, 14KB, 1 page

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Annex E – Decisions and determinations that are not appealable

PDF, 16.5KB, 3 pages

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Annex F – spare for future use

PDF, 5.67KB, 1 page

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Annex G – Extracts from the European Convention

PDF, 63.8KB, 7 pages

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Annex H – spare for future use

PDF, 5.67KB, 1 page

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Annex I – spare for future use

PDF, 5.67KB, 1 page

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Annex J – spare for future use

PDF, 5.67KB, 1 page

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Annex K – Neutral citation

PDF, 19.1KB, 2 pages

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Annex L – Prefixes to reported Commissioner's decisions

PDF, 27.3KB, 1 page

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Annex M – Example of application of section 7

PDF, 18.5KB, 1 page

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Chapter B1: Payment of UC, PIP, ESA and JSA

PDF, 121KB, 30 pages

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Chapter B2: Restrictions on payment of benefit, benefit offences

PDF, 149KB, 35 pages

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Chapter B3: Evidence of age and death

PDF, 2.48MB, 28 pages

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Chapter C1: Universal Credit: International issues

PDF, 679KB, 135 pages

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Chapter C2: Personal Independence Payment: International issues

PDF, 776KB, 42 pages

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Chapter C3: Jobseeker's Allowance: International issues

PDF, 111KB, 28 pages

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Chapter C4: Employment and Support Allowance: International issues

PDF, 134KB, 37 pages

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Chapter D1: Overpayments, recoverability, adjustments, civil penalties and recoupment – UC, JSA and ESA

PDF, 575KB, 55 pages

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Chapter D2: Third Party Deductions UC, JSA and ESA

PDF, 216KB, 61 pages

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Chapter D3: Deductions from benefit in respect of FRM and CMD UC, JSA and ESA

PDF, 482KB, 5 pages

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Chapter D4: spare for future use

PDF, 63.8KB, 1 page

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Chapter E1: Introduction and entitlement

PDF, 260KB, 13 pages

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Chapter E2: Benefit unit, awards and maximum amount

PDF, 162KB, 34 pages

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Chapter E3: Special cases

PDF, 63KB, 8 pages

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Chapter E4: Universal Credit, living together as a married couple

PDF, 86.6KB, 15 pages

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Chapter E5: Benefit cap

PDF, 114KB, 19 pages

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Chapter F1: Child element

PDF, 575KB, 31 pages

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Chapter F2: Housing costs element

PDF, 545KB, 29 pages

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Chapter F3: Housing costs element, support for renters

PDF, 803KB, 37 pages

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Chapter F4: Housing costs element, support for owner occupiers

PDF, 245KB, 14 pages

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Chapter F5: Work capability elements

PDF, 228KB, 18 pages

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Chapter F6: Carer element

PDF, 716KB, 8 pages

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Chapter F7: Childcare costs element

PDF, 591KB, 20 pages

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Chapter G1: Work Capability Assessment

PDF, 345KB, 25 pages

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Chapter G2: Limited capability for work

PDF, 77.4KB, 16 pages

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Chapter G3: Limited capability for work and work-related activity

PDF, 78.5KB, 9 pages

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Chapter H1: Capital

PDF, 634KB, 60 pages

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Chapter H2: Capital disregards

PDF, 115KB, 22 pages

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Chapter H3: Earned income, employed earnings

PDF, 282KB, 72 pages

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Chapter H4: Earned income, self-employed earnings

PDF, 238KB, 66 pages

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Chapter H5: Unearned income

PDF, 165KB, 40 pages

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Chapter H6: Students and student income

PDF, 510KB, 29 pages

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Chapter J1: The claimant commitment

PDF, 770KB, 9 pages

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Chapter J2: Work-related groups

PDF, 194KB, 27 pages

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Chapter J3: Work-related requirements

PDF, 179KB, 54 pages

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Chapter K1: Sanctions, general principles

PDF, 239KB, 51 pages

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Chapter K2: Good reason

PDF, 645KB, 98 pages

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Chapter K3: Higher level sanctions

PDF, 605KB, 76 pages

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Chapter K4: Medium level sanctions

PDF, 49.6KB, 10 pages

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Chapter K5: Low level sanctions

PDF, 168KB, 44 pages

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Chapter K6: Lowest level sanctions

PDF, 20.9KB, 4 pages

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Chapter K7: Effect of ESA and JSA sanctions on UC

PDF, 36.6KB, 7 pages

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Chapter K8: When a reduction is to have effect

PDF, 940KB, 9 pages

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Chapter K9: Amount of reduction

PDF, 522KB, 8 pages

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Chapter L1: Hardship

PDF, 389KB, 34 pages

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Chapter L2: Universal Credit, Social Fund, Sure Start Maternity Grants

PDF, 459KB, 13 pages

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Chapter L3: Universal Credit, Social Fund, Funeral Payments

PDF, 913KB, 52 pages

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Chapter L4: Social Fund, Cold Weather Payments

PDF, 460KB, 21 pages

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Chapter M1: This chapter is spare

PDF, 58.7KB, 1 page

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Chapter M2: This chapter is spare

PDF, 54.2KB, 1 page

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Chapter M3: This chapter is spare

PDF, 16.9KB, 1 page

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Chapter M4: This chapter is spare

PDF, 16.9KB, 1 page

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Chapter M5: Claims for Universal Credit, digital service area

PDF, 1.06MB, 78 pages

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Chapter M6: Effects of transition to Universal Credit, digital service area

PDF, 869KB, 64 pages

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Chapter M7: Managed migration pilot and transitional protection

PDF, 425KB, 30 pages

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Chapter P1: Conditions of entitlement

PDF, 565KB, 6 pages

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Chapter P2: Assessment for PIP

PDF, 53.8KB, 24 pages

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Chapter P3: Hospitals, similar institutions and care homes

PDF, 78.1KB, 17 pages

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Chapter P4: Exceptions to normal payability rules

PDF, 76.9KB, 15 pages

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Chapter P5: Transitional provisions

PDF, 115KB, 30 pages

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Chapter P6: Good reason

PDF, 64.7KB, 19 pages

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Chapter R1: JSPs and JSA contributions conditions

PDF, 254KB, 27 pages

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Chapter R2: JSA conditions of entitlement

PDF, 408KB, 42 pages

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Chapter R3: JSA claimant responsibilities, the claimant commitment

PDF, 32.5KB, 8 pages

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Chapter R4: JSA claimant responsiblities, work-related requirements

PDF, 194KB, 46 pages

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Chapter R5: Trade disputes

PDF, 179KB, 45 pages

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Chapter S1: JSA amounts payable and part-week payments

PDF, 149KB, 19 pages

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Chapter S2: JSA and employed earners

PDF, 1.57MB, 111 pages

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Chapter S3: JSA, self-employed earners and share fishermen

PDF, 8.46MB, 92 pages

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Chapter S4: JSA sanctions, general principles

PDF, 458KB, 16 pages

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Chapter S5: JSA higher-level sanctions

PDF, 397KB, 16 pages

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Chapter S6: JSA medium-level sanctions

PDF, 31.3KB, 4 pages

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Chapter S7: JSA low-level sanctions

PDF, 907KB, 10 pages

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Chapter S8: JSA transition

PDF, 301KB, 20 pages

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Chapter U1: ESA conditions of entitlement

PDF, 93.2KB, 20 pages

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Chapter U2: ESA limited capability for work-related activity

PDF, 273KB, 74 pages

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Chapter U3: ESA claimant responsibilities, the claimant commitment

PDF, 32.5KB, 7 pages

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Chapter U4: ESA claimant responsibilities, work-related requirement groups

PDF, 61.6KB, 11 pages

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Chapter U5: ESA claimant responsibilities, work-related requirements

PDF, 66.9KB, 14 pages

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Chapter U6: ESA disqualification

PDF, 56.4KB, 13 pages

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Chapter U7: ESA award made pending appeal

PDF, 608KB, 16 pages

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Chapter V1: ESA amounts of allowance and part-week payments

PDF, 443KB, 40 pages

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Chapter V2: Duration of ESA award

PDF, 241KB, 14 pages

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Chapter V3: ESA, effect of work

PDF, 71KB, 16 pages

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Chapter V4: ESA and employed earners

PDF, 739KB, 31 pages

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Chapter V5: ESA and self-employed earners

PDF, 233KB, 55 pages

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Chapter V6: ESA assessment phase and components

PDF, 353KB, 17 pages

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Chapter V7: ESA sanctions

PDF, 120KB, 26 pages

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Chapter V8: ESA transition

PDF, 157KB, 31 pages

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Details

This advice for DWP decision makers covers:

Universal Credit (UC)
Personal Independence Payment (PIP)
contribution-based Jobseeker’s Allowance (JSA) and contribution-based Employment and Support Allowance (ESA) for people who are eligible for Universal Credit

The advice in the Decision makers’ guide applies in all other cases.

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