UNIVERSAL CREDIT CALL WAITING TIMES - According to DWP Minister Will Quince:
Individuals making a Universal Credit declaration from 16 March to 23 June stood at 3.2 million (3,240,570)
The Average Speed of Answer for calls to Universal Credit in each week from 6th January 2020 is shown below in the format of hours:minutes:seconds.
Week Commencing -
06/01/2020 0:04:00
13/01/2020 0:03:34
20/01/2020 0:03:06
27/01/2020 0:02:14
03/02/2020 0:03:37
10/02/2020 0:03:31
17/02/2020 0:03:46
24/02/2020 0:02:56
02/03/2020 0:03:12
09/03/2020 0:03:34
16/03/2020 0:16:52
23/03/2020 0:43:08
30/03/2020 0:44:01
06/04/2020 0:29:32
13/04/2020 0:15:17
20/04/2020 0:23:05
27/04/2020 0:21:42
04/05/2020 0:10:30
11/05/2020 0:07:24
18/05/2020 0:04:30
25/05/2020 0:06:20
01/06/2020 0:02:35
08/06/2020 0:01:50
15/06/2020 0:01:44
22/06/2020 0:02:38
29/06/2020 0:03:54
Has this been your experience?
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